Get started with the new Oolio One back office

From 17 August 2026, all Oolio One logins will open in the new Back Office experience.

The new Back Office is more than a visual update. Navigation and page structure have been redesigned to make it easier to find what is needed and move between related areas of Oolio One.

Some familiar settings and workflows are now located in different places. Existing products, menus, users and configuration remain part of Oolio One, but the way they are found and managed may have changed.

During the initial rollout, the option to switch back to the previous Back Office will remain available.

Find your way around the new Back Office

Use the sections below to find where common tasks are now located and open the detailed guide for step-by-step instructions.

Products and menus

Product setup is now centred around Items > Library, bringing products and related configuration into one area.

• Products: Create and manage products from Items > Library > Products.
  See Guide: Create a Product
• Product Groups, Categories and Reporting Groups: Create the structures used to organise products and reporting.
   See guide: Create Product Groups, Categories and Reporting Groups
• Modifiers and Option Groups: Create product choices and options from the Product Library.
  See Guide: Create Modifiers and Options Groups
• Variant Groups: Create and manage variations that can be added to products.
  See Guide:  Create Variant Groups
• Combos: Create Standard Combos and Portion Combos using products and Option Groups.
  See Guide: Create a Standard Combo
  See Guide: Create a Portion Combo
• Courses: Create and manage Courses from the Product Library.
  See Guide: Create Courses
• Product Images: Upload and manage images centrally using Items > Library > Image Library.
  See Guide: Create and Manage Product Images
• Menus: Menu management is located under Items > Library > Menus. 
  Updated Menu functionality will be released following the initial Back Office release.
  Detailed Guide Coming Soon

Team and access

User management has moved to Team, bringing users, permissions and location access together.

• Users: Create or invite users from Team > Users. 
  See Guide: Create a User
• User Roles: Manage roles, permissions and location access. 
  See Guide: Manage User Roles

Engage

Customer, loyalty and promotional features are now grouped within Engage.

• Customers: Manage customers and customer segmentation.
• Loyalty: Manage loyalty settings and rules from Engage > Loyalty.
• Discounts: Manage POS and Oolio Online Store discounts from Engage > Incentives. 
  See Guide: Create a Discount
• Gift Cards: Configure Gift Cards from Engage > Gift Cards.
• Feedback: Manage Feedback and Surveys from Engage > Feedback.

Insights

Reporting is now accessed from the dedicated Insights area, with reports organised into submenus.

• Reports: View and manage reporting from Insights. 
  See Guide: Save and Schedule Reports

Admin

Oolio Orders and other administrative settings are now grouped within Admin.

• Oolio Orders: Manage Oolio Orders administration from Admin.
• Online Menus: Manage Oolio Orders menu setup from Admin > Online Menus.
• Surcharges: Manage POS and Oolio Online Store surcharges from Admin. 
  See Guide: Create a Surcharge

Pay

Oolio Pay settings are now available directly from Pay in Back Office.

Oolio Giving is also available, allowing customers to round up payments as a donation to Peter Mac Cancer Centre.