VOID can be used to void an entire order or items from an order.
Only Items or Orders that have been " Sent " can be voided.
In this Article:
Void from the OPEN Orders:
Void a Single Product:
Firstly, in your POS, go to the “Open Orders” screen:
click on an in-progress order that you want to void:
Then, you will be navigated to the “Take Orders” screen where you are able to see the order details (items, subtotal, and total due):
Select the Product you would like to void:
Next, click on the “Void” button on the function map to start the order voiding process:
On the “Void Order” modal, select a voiding reason from the dropdown:
( for example: Wastage )
You can now see your updated order with the voided Product & the reason:
Void an Entire Order:
Similarly, in order to void the entire order, you can just click on the “Void” button on the function map without selecting a product:
If no reasons are selected: ' Other ' will be applied by default.
You can add a note if you couldn't find a voiding reason in the dropdown.
ALTERNATIVELY:
If you know which order to void & want to save time, go to OPEN Orders:
click on ❌ next to your order:
⚠️
If your Order has been partially paid: you won't be able to Void the order !
you need to either:
Keep taking payments for that order
OR
Void the remaining Unpaid Products
Void from a Table:
If you would like to Void from a Table Order, go to your FLOORPLAN:
Select the Section & Table:
Follow the Steps from above ⬆️