1. Select The POS Button
To begin making a sale in POS, click the POS button in Back Office.
2. Select A User And Enter PIN
On the User Selection screen, click on a user to proceed.
Key in the selected user PIN and hit the green arrow.
3. The POS Layout
After clicking the green button, you will be navigated to the main POS screen.
The main POS screen consists of 5 areas:
1. The Navigation Bar
Here you can:
Add a customer to the current order
Search for a product
Create a new order
View open orders
View online orders
Go to the navigation menu
View floor plan
2. The Cart
This is the area where products will get added to. You can also:
Switch between order types
Open a table (Dine In only)
Clear the cart
Adjust the prices of items in the cart or the entire order
Change quantity of item in the cart
Split the quantity of an item, to customize the same item differently
Complete order / Send order to the kitchen
3. The Pages
All of the predefined pages in Back Office will appear in this particular area.
4. The Products
When you click on a page, the products that belong to the page will display in this area.
5. The Function Map
In this area, you can:
Open a table
Void an item or order
Add discounts to an item or order
Add notes to an item or order
Add surcharges to an item or order
Complete an order using exact cash / cash / card pay method
Print receipts for orders
Use manager functions such as Money In / Out, Switch Pricing Group, Switch Menu, etc
4. Adding Products
a. Adding Standard Products
To add a standard product to the cart, choose a page containing the product.
Click on the product that you want to add to the cart.
b. Adding Variant Products
Similar to standard products, choose the page consisting of the variant product you want to add to the cart. Variant products have a white dot beside its name.
Click on your desired variant product.
c. Adding Modifiers
To add modifiers to a product, firstly, click on a product that has modifiers
Next, if the modifier group is required, you will see the following modal, forcing you to choose the minimum modifier number and hit the Done button.
Otherwise the modifiers will display on screen. After that, the product and its selected modifiers will get added into the cart.
5. Adding Order / Item Notes & Save Order
a. Adding Order Notes
To add notes to an order, click the Add Note button on the function map.
On the Add Note modal, enter your note for the order and click Save Note button.
The note will show at the top of the cart.
b. Adding Item Notes
To add notes to an item, select an item in the cart, then click on the Add Note button on the function map.
On the Add Note modal, enter your note for the order and click Save Note.
The note will display below the item.
c. Save An Order
Click on the Send button below the cart
6. Viewing An Open Order And Edit
Click on the Open Orders tab on the navigation bar.
Click on the order you want to view.
After clicking on the order, you can perform some, but not limited to the following actions:
Add more products to the order and resend it to the kitchen
Void the order / products
Adjust the total price of the order / products
Complete the order
Add notes to the order / products
7. Completing An Order
a. Using The Pay Now Button
In order to complete an order in the most common way, click the Pay Now button below the cart.
You will be taken to the Payment screen where you can re-verify the total due, then click on a given Cash / Other Options button to complete your order.
Otherwise, you can click on the Back button to return to the Take Order screen.
You can click on Complete Sale to return the the Take Order screen, or Print Order to print the order’s receipt.
b. Using Quick Pay Button
You can use the default quick payment buttons - Card Pay, Cash Pay, and Exact Cash, to complete your order.
Using the Card Pay button: Upon clicking on this button, the order will get completed immediately on the Take Order screen.
Using the Cash Pay button: Clicking on this button will open the Cash Payment modal, where you can select a cash option, then click Complete Sale button to complete the order.
Using the Exact Cash button: Like Card Pay, upon clicking on this button, the order will get completed immediately on the Take Order screen.
8. Sending Email Receipts
To send the receipt of an order to the customer’s email, click the Menu button on the navigation bar, then click Order History.
In Order History, click on the Send Email Receipt button of an order
On the Send Receipt form, enter the email of the customer and click Send.
You will see the Receipt Sent to Customer notification, indicating that the e-receipt has been sent.
9. Reprinting Receipts From Order History
To re-print the receipt of a completed order, click on the Menu button in the navigation bar, then click Order History.
In Order History, click on the Re-Print Receipt button. After that, the receipt for the selected order will be printed.