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Place a Dine in Order

Use the Dine In Order Type to manage table service in Oolio One POS. Orders can be assigned to a table, updated with customer instructions and courses, sent to preparation areas, then reopened throughout service as more items are ordered.

Start a dine-in order

  1. Log in to Oolio One POS.
  2. Select the required table.
  1. Enter the number of guests, if prompted.
  2. Select the required products.
  3. Choose any required sizes, variants, or modifiers.

The selected products appear in the Cart.

Add an item note

Add a note when an instruction needs to be communicated for a particular product, such as a dietary requirement.

  1. Select the required item.
  2. Select Add Note.
  3. Enter the instruction.

Assign an item to a course

There are two available configurations for using courses in POS:

  • Automatic assignment: Products are automatically assigned to their configured Course when ordered in POS.
  • Manual assignment: The POS user selects the Course when ordering the product.

When manual assignment is enabled, courses can be selected during the ordering process. 

  1. From the cart, select Add Course.
  2. The first available course will be added in the cart ie. Starters
  3. As items are ordered, they are added to the selected course
  4. At any time, select Add Course, to add additional courses ie. Main, or Dessert.

See 🔗 Create Courses for more information about managing courses.

Note: Products can be added to previous course, by selecting the course before adding additional products

Send the order

Review the order and any instructions before sending it for preparation.

  1. When the order is ready, select Send.

  2. The relevant items are sent to their configured preparation areas, such as the kitchen or bar.

Add more items to a table

A dine-in order can be reopened throughout service.

  1. Select the required table or find the order in Open Orders.
  2. Add the additional products.
  3. Select Send.

The newly added items are sent for preparation.

Change an item quantity

Use the + and - controls to change an item's quantity.

Note: An item that has already been sent cannot be removed by reducing its quantity to zero. Use Void to remove a sent item.

Void a sent item

  1. Select the item.
  2. Select Void.
  3. Select the appropriate void reason.
  4. Complete manager approval if prompted.

The voided item remains visible with a line through it and a Void message. A void docket prints at the location where the original order was printed.

Take payment

When the table is ready to pay:

  1. Open the required table.
  2. Select Pay or an available Quick Pay option.
  3. Select the required payment method, such as:
    • Cash
    • Card
    • Gift Card
    • Manual EFT
  4. Complete the payment.
  5. Issue a receipt if required.
  6. Select Complete Sale.
  7. Confirm that the order and table have closed.

For customers paying separately, see 🔗 Process a Split Bill