There are many possible reasons why a docket may not print, the primary cause of a docket not printing could be a software issue or a technical issue.
If it is a software issue, it may be something as simple as
To check whether the issue is software or hardware-related, please check through the following.
No Printer Profile Found
Every product needs to be linked to one or more Printer Profile (Including KDS)
If a product is not linked, the following pop-up message will appear on the screen after pressing 'Pay Now' or 'Send'.
This pop-up will indicate which product is missing a printer profile.
Navigate to the Back Office and assign a Printer Profile to the Product.
Once done this pop-up will no longer appear.
Print Job Failed
When a Print Failed message is shown it could be one of two reasons. Either the POS is having trouble connecting to the Network or there is a technical issue with the printer.
Troubleshooting the Printer
Bluetooth Printer Connection
LAN Printer Connection
There are many variable reasons why a LAN Printer may disconnect from the network, so it is best to contact our support team here