In this article, we will include the FAQ for the following question.
How to pair the terminal
How to print totals?
How to make moto payments?
> A Mail Order/Telephone Order (MOTO) transaction is a card-not-present transaction where the shopper provides you with their order and payment details by regular mail (not email), fax, or telephone. Before you can make MOTO transactions, you need to enable this feature.
To make a MOTO payment:
Open the special payments menu:
On a non-Android terminal:
Select 8 and then the Confirm key
(on legacy models, it is Confirm and then 8.).
Enter your Transactions passcode, and select the Confirm key.
On an Android terminal:
Select Transactions > New transaction.
Enter your Transactions passcode, and select Continue.
Select Moto payment.
Enter an amount and confirm.
Follow the instructions on the display to enter the shopper's card number and CVC code. The terminal may also ask you to enter the shopper's postal code (zip code) and house number.
The transaction then follows the normal flow.
How to make a referenced refund?
Before you can make referenced refunds, contact our POS Support Team team, so they can enable referenced refunds for your account.
To make a referenced refund:
Open the menu:
On a non-Android terminal, open the Admin menu and select Transactions.
On an Android terminal, select Transactions > History, enter your Transactions passcode, and select Continue.
Select the transaction you want to refund.
Select the action to void (refund) the transaction.
The terminal prints a receipt for the refund.
If successful, the refund is issued directly to the shopper's account.
How to make an unreferenced refund?
Before you can make referenced refunds, contact our POS Support Team team, so they can enable referenced refunds for your account.
To make an unreferenced refund:
Open the special payments menu:
On a non-Android terminal:
Select 8 and then the Confirm key
(on legacy models, it is Confirm and then 8.).
Enter your Transactions passcode and select the Confirm key.
On an Android terminal:
Select Transactions > New transaction
Enter your Transactions passcode and select Continue.
Select Refund or MOTO refund.
If the terminal asks for a passcode, enter your 6-digit Unreferenced refunds passcode and select the Confirm key or Continue.
If you enter an incorrect passcode three times, you have to wait for 30 seconds before you try again.
Enter the value of the refund and confirm.
Complete the refund:
For a regular Refund, the shopper presents the card to the terminal and follows the instructions on the terminal to complete the refund.
For a MOTO refund, you manually enter the Card number, Expiry date, and CVC.
The terminal shows a success screen. In case of a regular Refund, the terminal prints a receipt.