Skip to content
English
Raise Request Customer portal
  • There are no suggestions because the search field is empty.

Take a MOTO Payment & Refunds

How to make MOTO Payments

A Mail Order/Telephone Order (MOTO) transaction is a card-not-present transaction where the shopper provides you with their order and payment details by regular mail (not email), fax, or telephone. Before you can make MOTO transactions, you need to enable this feature.

To make a MOTO payment:

Open the special payments menu:

  1. Select Transactions > New transaction.
  2. Enter your Transactions passcode, and select Continue.
  3. Select Moto payment.
  4. Enter an amount and confirm.
  5. Follow the instructions on the display to enter the shopper's card number and CVC code. The terminal may also ask you to enter the shopper's postal code (zip code) and house number.

The transaction then follows the normal flow.

How to make a referenced refund

Before you can make referenced refunds, contact our POS Support Team team, so they can enable referenced refunds for your account.

To make a referenced refund:

Open the menu:

On an Android terminal, select Transactions > History, enter your Transactions passcode, and select Continue.

Select the transaction you want to refund.

Select the action to void (refund) the transaction.

The terminal prints a receipt for the refund.

If successful, the refund is issued directly to the shopper's account within 1 - 3 business days.