Capture real-time guest feedback in under 90 seconds to boost engagement, improve operations, and grow your venue's reputation with the Oolio Feedback App.
What is the Oolio Feedback App?
The Oolio Feedback App makes it easy for guests to share their experiences in under 90 seconds, turning every order into a feedback opportunity. It uses QR codes, SMS, or email links to guide guests through a fast, playful feedback flow that feels natural—and even fun.
Guests are welcomed personally, prompted with a simple question about their order, and then invited to expand with dynamic word bubbles tailored to the time, location, and context of their visit. If they leave highly positive feedback, they’re encouraged to easily share it as a Google review—helping venues grow their reputation online.
Why is it Valuable?
Traditional surveys are slow, generic, and often ignored.
The Oolio Feedback App changes that by:
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Making feedback quick and order-specific.
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Capturing real guest sentiment at the perfect moment.
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Helping venues improve guest satisfaction, operations, and loyalty.
How Does it Work?
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After Purchase: Guests receive a QR code, SMS, or email link to the feedback app.
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Smart Prompts: They select quick, relevant feedback bubbles tailored to their order and time.
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Summary Review: The app creates an AI-powered summary they can edit before submitting.
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Google Review Invite: Happy guests are optionally invited to share their praise on Google (venue-configurable).
Key Features
For Guests
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Fast, fun feedback flow—less than 60 seconds!
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Personalised prompts based on their exact order.
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Easy option to post positive reviews to Google.
For Venues
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Dashboard to filter and view feedback by venue, date, order type, or guest profile.
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Sentiment analysis and automatic Net Promoter Score (NPS) tracking.
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Option to customise feedback flows by store or order type.
Integrations and Compliance
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Connects with Oolio POS, SMS, email, and kiosk systems.
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Built for loyalty integration in future phases.
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Fully aligned with ISO/IEC 27001 and GDPR standards.
Who Benefits?
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Guests: Feel heard quickly and personally, boosting loyalty.
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Staff: Gain real-time insight into service quality.
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Managers: Access powerful reporting to improve operations.
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Admins: Configure visibility, control Google review prompts, and manage feedback settings.
What’s Coming Next?
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Loyalty reward triggers for completing feedback.
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Customisable question sets by venue.
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Multi-language support for global venues.
Why You'll Love It
Quick, smart, and guest-friendly—the Oolio Feedback App turns everyday transactions into powerful conversations that drive loyalty, reputation, and real business improvement.